Feedback & Testimonial Policy
Last Updated: 2025
Feedback & Testimonial Policy
At Bespoke Bookings Co., we value your feedback. This policy outlines how we collect, use, and display customer testimonials and reviews submitted through our website, email, or other feedback channels.
1. How We Use Your Feedback
By submitting feedback, reviews, or testimonials through our forms, emails, or surveys, you agree that Bespoke Bookings Co. may use your comments for:
-
Display on our website, social media, and marketing materials.
-
Promotional content, including emails, brochures, and advertisements.
-
Internal improvements to enhance our services and travel guides.
2. Privacy & Personal Information
-
We will never share your full name, email address, or personal contact details without your explicit consent.
-
Testimonials may be displayed with your first name and last initial or remain anonymous upon request.
-
If a review contains personal experiences or identifiable details, we may edit for clarity while maintaining authenticity.
3. Your Rights & Opting Out
-
If you wish to have your feedback removed or edited after submission, please contact us at feedback@bespokebookings.co
-
You may request to remain anonymous or use only your initials in any published content.
-
If you do not wish for your feedback to be used for marketing, simply let us know when submitting your review or email us within 24 hours of submission.
4. Consent & Agreement
By submitting feedback, you acknowledge that:
-
Your review is based on your genuine experience.
-
You grant Bespoke Bookings Co. permission to use your feedback as outlined in this policy.
-
No compensation is provided for voluntary testimonials unless otherwise agreed upon.